Service Engineer
- Chengdu
- Work experience
- Senior, very experienced
- Engineer
- Service (other)
- Fulltime
Are you looking for a long-term perspective in a successfully growing, profitable company? Then you've come to the right place!
Verder (Shanghai) Instruments and Equipment Co., Ltd is the local branch of Verder Scientific, a leading high-tech company in the field of sample preparation and analysis. We are a dedicated and motivated team of 80 people, located in Shanghai, and represent the six brands of our group in the domestic market, providing laboratories with innovative, precise and efficient solutions: Retsch is our specialist in laboratory mills and sieving equipment. Microtrac develops leading solutions for particle characterization. Carbolite supplies high-performance laboratory ovens. Eltra enables precise elemental analysis. QATM takes care of metallographic sample preparation and hardness testing and ERWEKA is our producer of pharmaceutical testing devices. Verder Scientific operates 13 production sites and eleven sales companies worldwide and are part of the German-Dutch technology group Verder, a group of companies with over 2000 employees around the globe.
We are looking for a new colleague to join our motivated team as: Service Engineer (Western China)
We are looking for a new colleague to join our motivated team as: Service Engineer (Western China)
Key Responsibilities
- Conduct installation, training and after sales service work for Verder’s customer predominantly located in Western China.
- Provide direct customer support, including troubleshooting over the phone or video.
- Through diligent and professional workmanship ensure that the customers receive excellent in-time service and support.
- Travel to and from customer sites for field service support on Mechanical, Electro-Mechanical, Pneumatic and Optic laboratory and industrial equipment.
- Perform preventive maintenance routines, identify equipment discrepancies and make recommendations for corrective actions.
- Prepare for trips and timely follow-up on own customer visits.
- Liaison with Verder global service team for improved customer support.
- Actively use and update CRM database with all relevant work and correspondence with customers.
- Promote and sell Preventative Maintenance Service Agreements actively to existing and new customers.
Requirements
- College degree and above major in mechanical, electro mechanical field or similar.
- Great electronic trouble-shooting skills, knowledge of pneumatics and hydraulics, and a strong mechanical aptitude.
- Minimum 5 years of proven successful mechanical, electro-mechanical & pneumatic service experience.
- Experience with supplying high quality service.
- Experience in precision instruments in laboratory and testing equipment is preferred.
- Good written and oral communication skills in both Mandarin and English.
- Good PC/Computer Skills, used to working with PC and software.
- Willingness to have extensive travel.
- Can work under time and customer pressure.
- Out-going, endurable, open minded, self-driven, systematic and positive work attitude.
- Driver’s license will be an advantage.
- Excellent customer service skills, focus and attention to details.
What we have to offer
- An solid career chance in the dynamic atmosphere of an ambitious and fast growing international company.
- A chance to constantly upgrade your skills through our Verder University Platform.
- The flexibility of a compact local team, supported by a modern and professional organization.
- The security and infrastructure of an innovative, sustainably successful company and a modern workplace.
Interested?
An online application is the fastest way to success!
We look forward to receiving your application!
Verder Shanghai Instruments and Equipment Co., Ltd.
Builing No.15, Lane 739, Kangwei Road - 201204 Pudong - Shanghai, China
Telephone contact: +86 21 33932950
We look forward to receiving your application!
Verder Shanghai Instruments and Equipment Co., Ltd.
Builing No.15, Lane 739, Kangwei Road - 201204 Pudong - Shanghai, China
Telephone contact: +86 21 33932950
